Our Client Ticket Escalation module enables clients to escalate any ticket/tickets directly to a department assigned to you if they are not happy with the current level of support provided by your staff, this is useful for big companies/ organizations where reviewing quality of every ticket by the support lead/manager isn't possible for such cases this module is a beneficial tool to make sure you're always prioritizing your client's satisfaction.

Features

• Set Escalation Department
• Set Escalation Status
• (Optional) Email notification on escalation request
• (Optional) Ask client for reason for escalation

Requirements

• Supports PHP 5.6 and above
• Supports WHMCS V7 (tested)